Refund policy
✔ 7-Day Return Policy
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be in the same condition as delivered.
- Unopened, unused, and in original packaging.
- All tags, seals, and protective covers must be intact.
- You must provide a receipt or proof of purchase.
📩 How to Start a Return
To request a return, contact us at:
Email: proteinislandofficial@gmail.com
Phone: +91 7489385100
Returns must be shipped to the following address:
Protein Island
Kanthal Chauraha, Malipura,
Shop No. 19, Ujjain, Madhya Pradesh – 456001, India
Please do not send items back without contacting us first—such returns will not be accepted.
⚠ Damaged, Wrong, or Defective Items
Please check your order upon delivery.
If you receive:
- A defective product
- A damaged product
- The wrong item
Contact us immediately so we can evaluate the issue and make it right.
❌ Non-Returnable Products
For safety, hygiene, and regulatory reasons, the following items cannot be returned:
- Opened or used supplement containers
- Products with broken seals or broken packaging
- Perishable items
- Personal care or hygiene items
- Customized or special-order products
- Sale items
- Gift cards
🔄 Exchange Policy
We currently do not offer direct exchanges.
If you want a different item, please initiate a return first.
Once your return is accepted, place a new order for the required product.
💰 Refunds
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method within 7–10 business days.
- Processing time may vary depending on your bank or card provider.
If it has been more than 15 business days since your refund was approved, please contact us.